Frequently asked questions
If you have a question that isn't answered below, feel free to email us directly:info@tildewoodworking.com
Shipping & Returns
Where do you ship to?
We ship within the US and internationally. US orders always ship free. International rates are calculated at checkout.
How long does shipping take? What shipping methods do you use?
All orders are shipped via USPS, UPS, or FedEx with tracking included on every order. Please allow 1-3 business days for orders to be processed after your purchase is complete.
Domestic Shipping (within the USA):
Free shipping on all US orders. Most packages arrive within 3-4 business days after processing.
International Shipping (varies per country):
First Class International: 3-5 weeks (customs processing times vary)
Priority International: 10-15 business days (customs processing times vary)
International rates are calculated at checkout.
Who pays customs or import fees?
Any customs, duties, or import taxes are the buyer’s responsibility.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where do you ship from?
All orders are shipped directly from the Tilde Made's shop in Colorado Spring, Colorado, USA.
We hand pick and pack every order. We take great care in making sure your order arrives safe.
Can I track my order?
We typically ship orders in 1-3 business days after they are placed. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate.
International customers, once your packages leaves the US, the tracking links may not update but your package is still on its way. If you have any questions about your order, email info@tildewoodworking.com.
What is your return policy?
Items may be returned or exchanged within 30 days of delivery. Items returned used or not in original condition may be subject to a 15% restocking fee. We do not cover return shipping fee.
Custom made orders are not eligible for returns.
How do I return or exchange an item?
To return or exchange an item, please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new item desired. (We cannot guarantee all items will be in stock for exchanges.)
- Mail your return to:
Tilde Woodworking
Attn: Returns/Exchanges
13395 Voyager Pkwy Ste 130 #1243
Colorado Springs, CO 80921
Return shipping: Customer is responsible for return shipping costs. Large or unwanted items may be subject to a restocking fee.
Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.
Payments
What methods of payments do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.
Do you sell Gift Cards?
Yes, we certainly do. You can purchase Tilde Made Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees or expiration dates.
Products
Where are your products made?
Everything is made by hand in my workshop in Colorado Springs, Colorado. Nothing is outsourced or manufactured overseas. Every piece is designed, built, and finished in-house, start to finish, so I can stand behind the quality of each one.
Do you offer custom bulk orders for my business?
Yes, we'd love to! Please drop us an email with information about what you are looking for and our team will get back to you. info@tildewoodworking.com