Shipping policy
SHIPPING POLICY
Last updated: July 27, 2026
Processing & Handling Time
All orders are carefully handcrafted and prepared for shipment. Please allow 3–5 business days for processing and packaging before your order ships. During peak seasons or high-demand periods, processing may take slightly longer — we'll keep you informed.
Each item is thoughtfully packaged to protect the integrity of the wood during transit. Our products are heavy and dimensional, so we take extra care to ensure they arrive safely.
Domestic Shipping (United States)
We offer free shipping on all orders within the contiguous United States. Orders are shipped via USPS, UPS, or FedEx depending on size, weight, and destination.
Estimated delivery after processing: 3–7 business days
Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other factors outside our control.
International Shipping
We ship to many destinations worldwide, including Europe, Asia, Africa, North America (outside the US), Oceania, and South America.
International shipping rates are calculated in real time at checkout based on your location, package dimensions, and weight — so you'll always see an accurate rate before completing your order.
Estimated delivery after processing: 7–21 business days, depending on destination and carrier.
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, or local postal conditions.
Duties & Taxes: International orders may be subject to import duties, customs fees, and local taxes upon arrival. These charges are determined by your country's customs authority and are the responsibility of the buyer. Tilde Made is not able to predict or cover these costs.
Shipping Carriers
We ship with USPS, UPS, and FedEx. Carrier selection is based on the most reliable and cost-effective option for your order's size and destination.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We'll work with you and the carrier to resolve the issue as quickly as possible.
Questions?
Reach out to us at info@tildewoodworking.com — we're happy to help.